Comfort Guarantee.

Our Comfort Guarantee.

Since our inception in 1921, comfort has been at the heart of everything we do.  We're so confident in the comfort of our shoes, thanks to our professional design approach, finest quality materials and first class European manufacturing facilities, that we offer all of our customers our 30 DAY COMFORTABLE PROMISE. 

If you are not satisfied with your purchase, within the first 30 days, you can return them and receive a full refund, with no questions asked.  Here at Sledgers we're 100% committed to your comfort and well being.

Please refer to our 30 day comfort guarantee terms & conditions.

Terms & Conditions.

  • Only footwear purchased at is eligible under this guarantee.
  • You must be a resident in the United Kingdom.
  • You must return the footwear in its original packaging, enclosing proof of purchase and a completed returns form, to Sledgers Customer Returns,

    H48, Belcon Industrial Estate, Geddings Road, Hoddesdon, EN11 0NZ. within 30 days of the date of purchase.

  • A returns form will be included with your order but if you require another copy, you can obtain one here or by calling customer services on 07899978773 or emailing us at We strongly recommend that you obtain proof of postage.
  • This guarantee does not apply to footwear which has been damaged or misused.
  • We will refund within 7 days of receipt of your return(i) the original price of the item(s) and (ii) provided that you provide proof of postage, the costs of return up to the cost of our standard delivery service.
  • This guarantee has been introduced on a trial basis and Primer Europe Limited may withdraw it at any time.
  • Footwear purchased at up to and including the date of withdrawal will remain eligible under this guarantee.
  • Your statutory rights are not affected.